When will I receive my first issue?
When you ordered your subscription you will have received an email letting you know the issue number and release date of your first issue, so please check this email for further information.
My magazine hasn’t arrived – what should I do?
Please check the email confirmation you received when you ordered your subscription, as this should tell you when your first issue should arrive and how often it is published. Some of our magazines are monthly, some are bi-monthly and some are 6-weekly, so there could be up to 8 weeks between issues. If you still haven’t received your magazine, please use the Contact Form to get in touch.
I haven’t received my order confirmation – what should I do?
Please check your junk folder in your emails, as the emails could have gone in there. If you can’t find it, visit your My Account page, where you can find order details.
If you need to receive an email confirmation for your records, please get in touch via the Contact Form.
How do I change my address?
To change your address on your account, which will be the default address on your future orders, please login and visit the My Account page.
If you would like to change the Shipping Address on a current subscription, please contact us via the Contact Form, letting us know your name, old address, new address and magazine subscription you want updating.
Can I send a subscription as a gift?
Yes! To send a subscription as a gift, just select “Ship to different address” at Checkout and put in the lucky recipient’s address.
How do I renew my subscription?
To renew your subscription, just login to the website and order a subscription of the magazine you want to renew and our clever system will know that it is a renewal. If you don’t know your login details, Click Here to have a password reminder sent to you.
Can I order back issues of a magazine?
Yes! To order back issues of our magazines please visit
www.thegmcgroup.com
Can I get a digital copy of a magazine?
Yes! All GMC magazines, with the exception of Zen Colouring, are available as digital editions via Pocketmags. These can be read on any digital device, including your computer, smartphone and tablet. For more information and to purchase a digital magazine please visit Pocketmags.
What forms of payment do you accept?
On the website we accept credit and debit card payment, which we process using the secure online payment system Stripe. For UK customers we also accept Direct Debit via the website.
We can also take payment over the phone by credit card and cheques via the post.
When will the Direct Debit payment for my order be taken?
We will send you a confirmation email when we set up the Direct Debit. It can take several days for this to be processed, so if you haven’t received this confirmation please allow 7 days before contacting us via the Contact Form.